FAQs

Frequently asked questions
  • If I give you my email and personal/business address will you give that information to other parties or send unsolicited mail?

    No. Plain and simple.

  • If I buy something from BundleFIT, how do I know my credit card information will be safe?

    Our secure server uses the same encryption system that is used by thousands of stores on Shopify. We initiate regular security checks and constantly review all our safety protocols by using a SSL.

  • How can I pay for my order?

    We accept all major credit cards as well as payments using PayPal® and Amazon Payments™. Please see our Payment Options details our checkout page.

  • The address I specified for shipping is different than the shipping address I have listed on PayPal, where will my order be delivered?

    Your order will be delivered to the address you specified at checkout. For more information on shipping, please see our Shipping Information page.

  • What shipping options are available for my order?

    Currently we offer standard UPS ground. We are looking at adding other options soon!

  • How can I track my order?

    Every open order will show up under your account. Once the order has shipped the tracking information will appear. You will also receive tracking information in the shipping confirmation email we send once your package has shipped. You can also use our Track an Order page to get information about shipped orders.

  • I just placed an order, how long will it take to ship?

    We aim to ship all orders within 8 business hours. If you place your order before 4pm US Central Time, your order will be shipped same day. We do not ship orders on weekends or national holidays.

  • Once my order is shipped can I have it redirected to somewhere else?

    We are unable to change the shipping information once your order has been placed. UPS may allow you to change the destination of your order. Please contact the them to see if it is possible.

  • What happens if I receive my order and it is damaged or items are missing?

    Please report this as soon as possible so we may take the appropriate action.

  • What should I do if I don't receive my order and I placed it on Priority delivery?

    Please report this information to us so we can investigate with the shipping provider.

  • What happens if I am not in when the shipping provider attempts to deliver my package?

    UPS will either leave the package in a secure location or leave a calling card telling you how to retrieve your package. The tracking information associated with your package should indicate which option they chose.

  • I need to return an item, how do I do this?

    If you are not completely satisfied with your order we have a simple returns process. Log into your account and follow the on screen instructions. For more information about our Returns Policy, please see our Returns Page.

  • Is there a time limit on returns?

    If you decide you do not want your order, you can return it to us for an exchange or refund under our LIFETIME guarantee. For more information, check out our Returns Page. If your order is incorrect, please notify us within seven business days of it’s arrival using the Contact Us Page.

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